Shipping policy
1. Order Processing
Orders are processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day.
2. Delivery Times
Estimated delivery times are:
- UK Standard Delivery: 5–8 business days
- International Delivery: 5–14 business days
Delivery times are estimates and are not guaranteed. Delays may occur due to courier issues, weather, customs, or circumstances outside our control.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout based on your delivery location.
4. Order Tracking
Where tracking is available, you will receive tracking information by email once your order has been dispatched.
5. Incorrect Delivery Information
Please ensure that your delivery address is correct before completing your order. We are not responsible for delays or additional costs caused by an incorrect or incomplete address.
6. Lost or Delayed Orders
If your order has not arrived within the expected delivery period, please contact us so we can investigate with the delivery provider.
7. International Orders
International customers may be responsible for customs duties, import taxes, or other charges imposed by their country. These charges are not included in our product or shipping prices unless stated otherwise.
8. Damaged Packages
If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and products so we can assess the issue.
9. Contact Us
For shipping questions or assistance with an order, please contact us through the contact details provided on our website.