Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at onlinekh7@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at onlinekh7@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at onlinekh7@gmail.com.
Returns
We accept returns in accordance with applicable EU consumer protection laws.
If you change your mind about a purchase, you may request a return within 14 days of receiving your order, subject to applicable EU consumer rights and the exceptions below.
For hygiene and safety reasons, beauty, skincare, cosmetics, and personal-care products that have been opened, used, or unsealed may not be eligible for return, where applicable law permits this exception.
2. Return Conditions
To be eligible for a return, products should be:
- Unused and unopened where applicable
- In their original packaging
- In a resalable condition
- Accompanied by proof of purchase
3. Faulty or Damaged Products
If your product arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photographs of the product and packaging.
Where required by applicable EU law, we will provide the appropriate legal remedy.
4. Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will normally be issued to the original payment method. Please allow several business days for the refund to appear in your account, depending on your payment provider.
5. Return Shipping
If you are returning an item because you changed your mind, you may be responsible for the return shipping costs, subject to applicable EU consumer protection laws.
If an item is faulty, damaged, incorrect, or otherwise covered by a legal remedy, we will cover reasonable return costs where required by law.
6. Non-Returnable Items
For hygiene reasons, opened or used cosmetics, skincare, beauty, and personal-care products may not be accepted for return where applicable EU law permits this exception.
7. How to Request a Return
To request a return or report a faulty product, please contact us using the contact details provided on our website. Include your order number and a description of the issue.
8. Contact Us
If you have any questions about returns or refunds, please contact us through the contact details provided on our website.
Important: This is a general template and should be reviewed to ensure it accurately reflects your store’s procedures and complies with the consumer protection laws applicable to the EU countries where you sell.